Shipping policy
Shipping Policy
We're happy to offer free shipping on every order, with no minimum spend. Here's everything you need to know about how and when your Reaxis order arrives.
Where we ship
We currently ship to the United Kingdom, Australia, New Zealand, the United States, and Canada.
Processing time
Orders are processed and dispatched within 1–3 business days. You'll receive a confirmation email with your tracking number as soon as your order is on its way.
Delivery times
Estimated delivery once your order is dispatched:
- United Kingdom: 5–10 business days
- Australia: 7–15 business days
- New Zealand: 5–10 business days
- United States: 7–15 business days
- Canada: 7–15 business days
These are estimates, not guarantees. Delivery can occasionally take longer due to customs processing, peak periods, or carrier delays outside our control.
Order tracking
Every order ships with a tracking number so you can follow your parcel from dispatch to delivery. If you haven't received your tracking details within a few days of ordering, just reach out and we'll be glad to help.
Taxes & import duties
For orders shipped to the United Kingdom, Australia and New Zealand, all applicable taxes are already included in your total — there's nothing extra to pay on delivery.
For orders shipped to the United States and Canada, any local import duties or customs charges that may apply are set by your country's customs authority and are the responsibility of the recipient. In most cases parcels arrive with nothing further to pay; we simply recommend checking your local thresholds if you'd like to know more.
Incorrect address or failed delivery
Please double-check your shipping address at checkout. If a parcel is returned to us because of an incorrect address or a missed delivery, we'll contact you to arrange re-shipment. We're unable to cover costs arising from address errors made at checkout.
Questions about your order?
Email us at info@reaxislabs.com and we'll be glad to help.